Leveraging Your Partner in Support: Exploring AspireCare

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PublishedMarch 26, 2024

Leveraging Your Partner in Support: Exploring AspireCare

AspireCare is your go-to resource for all your Aspire software-related queries and mysteries. Whether you have questions about basic software functionality or need point-and-click training, the AspireCare team is here to assist. We believe in the "train-the-trainer" approach, ensuring you understand the software's core functionality from day one. 

Let’s dive into how AspireCare can help your team.

Smooth Transition from Implementation

AspireCare will maintain contact with your implementation team to ensure a seamless transition as you stop working with your implementation team and take over the driver’s seat. 

Our customers work closely with AspireCare, and it's not unusual for customers to build a strong relationship with our support representatives. While you may not interact with the same representative each time, we keep detailed records of your interactions, making it easy to pick up where you left off. This history allows us to provide tailored assistance and ensures a seamless experience for you.

The 4 Divisions of AspireCare Support

Our customer support is divided into four key divisions:

Care Services Division: This is our tier 1 support team, your first line of defense for any software issues or questions.

Technical Services: When a ticket is submitted, our technical services team handles requests like data imports or exports, offering solutions with their knowledge of code without engaging in development work.

Educational Services: The education team addresses questions related to software functionality. They provide training and education on a deeper level, often on a one-on-one basis, to empower users to excel in their daily tasks.

Accounting Team: For specific issues related to accounting, our dedicated accounting team is at your service.

The Best Way to Contact Aspire Support

To streamline your interactions with our support team, we recommend utilizing our ticket portal so there is a record of all related details. When faced with a more complex issue or one that requires real-time conversation, another option is to request a Zoom call through the portal. This approach helps minimize delays and ensures our support representatives are well-prepared to address your queries.

AspireCare's customer support team is here to help you with any issues, from onboarding and basic functionality to more advanced training and support. They are another resource in your toolbelt to help you maximize the benefits of Aspire.

Our Customer Support Managers (CSMs) are essential resources to help you get the most out of Aspire. Learn how to best utilize your CSM.


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