Old Village Landscaping

At a glance

With Aspire, Old Village Landscaping has:

• Increased company net profit by 5%
• Improved customer satisfaction and retention
• Reduced labor hours, increased job margins, and raised revenue per crew hour
• Aligned compensation with productivity

Aspirations

There’s something special about a company that passes from one generation to the next. Business gets interwoven with family and the experience becomes deeply personal.

Such is the case for Ken Raffety, CEO of Old Village Landscaping in Sacramento, California. Old Village was started in 1978 by Ken’s parents, Bob and Norma Raffety, and has served the Central Valley for over 30 years. In the early days, the company provided residential construction, landscaping, and maintenance services. Today, it’s a full-service commercial maintenance operation with 35 year-round employees, generating $2.6MM annually.

Letting go of old ways

Before investing in the Aspire platform, Old Village employed an assortment of unconnected systems. “We generated bids in Word and Excel and invoiced in QuickBooks. We tracked material costs in cumbersome spreadsheets. Everything was separate and no two systems spoke to each other,” recalls Raffety.

In the field, operations were equally inefficient. When an issue arose, it was written down, called in, texted, or emailed—and not always to the right person. Information essential to customer service and satisfaction was often lost or forgotten.

“My managers were overloaded with customer requests and quality issues. We were hungry for a solution to put it all together.” So in 2015, Old Village became one of the first companies to implement Aspire. “We were looking for something that could support all of our maintenance functions.”

Results

From the beginning, Old Village replaced their fragmented reporting systems with Aspire’s streamlined reports and dashboards. Every foreman and account manager uses the platform's mobile app on company iPhones to clock in and out of jobs, reports issues and requests (i.e. irrigation concerns, vandalism), and monitor delivery and costs—all without having to text, call, or write it down on a Post-It note. 

“We simplified our entire process,” said Raffety.

Out in the field, Aspire enables foremen to be more organized and efficient. They have visibility into budgets and develop a stronger sense of responsibility for the quality of the work. This produces a better customer experience and raises the standard of work.

For the first time, account managers can provide real-time and detailed updates to clients without being physically in the field. They are more organized, more efficient, and capable of handling larger workloads without burning out. Plus, they are relieved!

The accounting team uses the platform to optimize the metric that matters most to the company’s bottom line: labor. With Aspire, Old Village Landscaping can detect discrepancies in hours posted and materials used versus materials bid. “Suddenly, we knew when we were under-bidding, over-building or under-building. Labor cost and efficiencies drive everything and Aspire helped our team reach an unprecedented level of insight and understanding,” says Raffety. This insight has allowed the company to reduce operational redundancies and increase profits 5%.

Along the way, Raffety’s leadership team utilizes the system to gain a stronger long-term perspective. “In the past, I had to manually calculate daily estimates. Now, Aspire automatically provides me with budgetary reports that show if I’m making money today and year over year.” This has allowed Raffety to better align his compensation plans to budget, generating a more motivated and productive workforce.

What's next

In the coming years, Old Village Landscaping plans to expand its maintenance operations by 20%. As Aspire rolls out new functionalities, the company intends to lean on the software for continued organizational efficiencies. Most recently, they started utilizing the system's equipment portal. In the future, they hope to implement Aspire Software’s employee training function.

“Even though we’re a smaller company, Aspire is always responsive to our needs and ideas. They’re constantly rolling out new functionalities, all of which improve our operations. I appreciate their openness to feedback and their thirst for improvement.”