After implementing the Aspire platform, Sunscape experienced efficiencies across every aspect of the business. Using the Issues feature, crew leaders were able to take photos, update work tickets, and track job progress in a way that kept managers informed without having to be on site. By auditing properties remotely, managers were able to increase crew workload while reducing costs. Simultaneously, crews felt more empowered to act autonomously, saving time previously required trying to get management approval.
“Not only was everyone making better decisions,” says Wilson, “we were saving an incredible amount of time.”
At the management level, Wilson was able to run customized reports in real time—something he had lacked in the previous software. “So often in a day or a single meeting, I want to pull an up-to-date report on employees, invoicing, tickets, a CRM. Now, I use Aspire's built-in reporting features to deliver that quickly and accurately.”
With this, Wilson has been able to use data to build his business plans, budgets and company goals. For a company laser-focused on hitting its BHAG, this has been vital.
In addition, Aspire has bolstered Sunscape’s culture. Says Wilson, “It gave us a single language to speak and metrics to agree on. There’s no longer ambiguity in our measurables. The data is the data.” This has allowed the company to manage, compensate, and reward people better. It’s also helped the team better understand goals and metrics.
Finally, Wilson has benefited from the platform's iPad functionality. Sunscape runs on Apple mobile products and Wilson can now travel between sites and branches using a simple touchscreen. “As an owner, I love how this gives me flexibility and the ability to be effective on the run.”