Once Aspire was implemented at The Greenery, DeNicola quickly discovered how many aspects of company operations the software would streamline. Now, the operations team uses the platform to organize tickets, track hours, communicate with customers and provide estimates. The business development team uses the system to follow the progress of a lead from proposal to account management and creation of reports. The accounting team uses Aspire to process accounts receivable, and then data from the platform is transferred into the payroll system for seamless and efficient delivery.
DeNicola also appreciates that the Aspire platform provides The Greenery with more visibility into profits and margins with access to real-time data in a cloud-based format. “As the month progresses, we can make adjustments based on where we stand and where we need to be. Before, our adjustments were more reactionary because the data only allowed us to make changes in coming months rather than adapting on the fly,” reports DeNicola.
One of the most positive results of the implementation stemmed from something DeNicola wasn’t accounting for: a dedicated trainer who led the process from design to implementation. Along the way, Aspire Software's trainer freely shared ideas on how to adapt industry best practices that still worked within The Greenery’s business model.
“You can’t go into a partnership with Aspire Software thinking you know everything. You go in open-minded and ready to explore new possibilities, ones you didn’t even know existed, that make your business better,” DeNicola says. “We had been successful before using the Aspire platform, but we wanted to try other opportunities that the trainer believed could make our business better than we realized it could be."