From the beginning, Old Village replaced their fragmented reporting systems with Aspire’s streamlined reports and dashboards. Every foreman and account manager uses the platform's mobile app on company iPhones to clock in and out of jobs, reports issues and requests (i.e. irrigation concerns, vandalism), and monitor delivery and costs—all without having to text, call, or write it down on a Post-It note.
“We simplified our entire process,” said Raffety.
Out in the field, Aspire enables foremen to be more organized and efficient. They have visibility into budgets and develop a stronger sense of responsibility for the quality of the work. This produces a better customer experience and raises the standard of work.
For the first time, account managers can provide real-time and detailed updates to clients without being physically in the field. They are more organized, more efficient, and capable of handling larger workloads without burning out. Plus, they are relieved!
The accounting team uses the platform to optimize the metric that matters most to the company’s bottom line: labor. With Aspire, Old Village Landscaping can detect discrepancies in hours posted and materials used versus materials bid. “Suddenly, we knew when we were under-bidding, over-building or under-building. Labor cost and efficiencies drive everything and Aspire helped our team reach an unprecedented level of insight and understanding,” says Raffety. This insight has allowed the company to reduce operational redundancies and increase profits 5%.
Along the way, Raffety’s leadership team utilizes the system to gain a stronger long-term perspective. “In the past, I had to manually calculate daily estimates. Now, Aspire automatically provides me with budgetary reports that show if I’m making money today and year over year.” This has allowed Raffety to better align his compensation plans to budget, generating a more motivated and productive workforce.
