“Right off the bat, our people were up and running on the software because of Aspire Software's implementation process.” said Collinsworth.
This has allowed the company to align front-line employees, sales and operations like never before. If a crew member updates a work order, the account manager is notified. Similarly, the CTO can generate reports on outstanding estimates to encourage account managers to follow up. This “real-time” transparency allows the company to align goals, which leads to increased productivity.
The back office scrapped their outdated spreadsheets and standardized everything from bidding to billing. For the first time, they could organize all contracts in a single repository, track expenses in real time, and standardize labor rates and markups across all work orders. Not only did this lead to a more consistent gross margin for the company—it freed up employees to concentrate on insurance, safety, and other issues that had been on the back burner.
Before long, the benefits trickled down to the customers. Armed with real-time information on the progress of each job, account managers could follow up more quickly and thoroughly, and clients felt better informed. Upsells increased. Client retention rose—this was critical.
Above all, the Aspire platform helped the Native Land Design team increase net profits every year. “The analytics allow us to make better decisions and stay more on top of labor costs. All of this contributes to making us more profitable. Every year we’ve been on the system, we’ve made more money.”