How can we help you?
Our electronic payment processor – Card Connect – is PCI compliant and stores all sensitive data in their system. We maintain no sensitive data with regards to electronic payment methods.
Aspire does not store credit card information within our system (we only store last 4 digits for reference purposes). CardConnect stores the information.
Companies are able to set up a convenience fee within Aspire that will carry over to the portal. This will be automatically applied to all payments. In the instance that you want to omit the convenience fee for a specific invoice or client, it can be overridden at the opportunity level.
Aspire does not charge to use this feature. The only cost associated with accepting electronic payments is the processing fee paid to CardConnect.
Yes and no. We currently do not automatically initiate charges on stored cards, rather auto payments would be a curated list of clients to be charged on the same day every month.
Aspire will show an error code in the electronic payments log, as well as a notification in the home screen.
Payment methods are stored on the contact level. You are able to internally add payment methods to a billing contact and the contact is also able to add payment methods themselves in the customer portal.
CardConnect provides next day funding.
You can start processing between 24-48 hours and e-checks/ACH within 5 days.
Yes. If you choose to implement the customer portal, your clients will have the ability to update and add their own payment methods as well as pay their own invoices.