Live Webinar
A Guide to Commercial Collections: Protecting Cash Flow Without Losing the Client
September 1 @ 11:00 AM PST
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What you'll learn
- How to apply accounts receivable best practices that catch payment issues early, before they become write-offs.
- Where commercial collections strategies differ from residential ones — navigating AP departments, purchase orders, disputes, and finding the real decision-maker.
- How technology and AI are changing accounts receivable management and where they help the most.
- How to protect recurring revenue and build the right strategic partnerships to improve cash flow without damaging customer relationships.
Outstanding invoices aren't just a line on a report. They're cash your business already earned and hasn't collected. For field service businesses built on recurring revenue, every unpaid day adds pressure to cash flow, strains your team, and stalls growth.
Collections conversations are uncomfortable, but avoiding them costs more. Commercial accounts raise the stakes further: AP departments, purchase orders, disputes, and decision-makers who are hard to reach. Without the right process, overdue accounts pile up, or the client relationships you've spent years building take the hit.
Join Aspire's Jon Gohl and A.R.M. Solutions' Andrea Dahlgren and Danen Shiek as they break down what separates effective accounts receivable management from collections that damage retention and how the right processes and partnerships protect recurring revenue without putting client relationships at risk.
Meet your speakers
Jon Gohl
Jon Gohl, Director of Customer Experience at Aspire Software joined the company in its infancy 10 years ago and has helped hundreds of clients adopt new software, embrace change, and leverage defined processes and procedures to maximize the efficiency of their united output. In his current role, Jon leads Aspire’s strategic advocacy efforts, including Aspire in Universities, providing software to complement industry-specific degree programs, and Aspire Ambassadors, engaging with and leveraging relationships with our customer champions.
Jon is a member of NALP’s Foundation Board and serves on the NALP Government Affairs Committee to protect and secure the Green Industry's best interests. He is also proud to be a board member of Groundwork San Diego-Chollas Creek, working at the intersection of social, environmental, and climate justice to deliver education, green infrastructure, and climate safe neighborhoods. Outside of his professional life, Jon is an air-cooled Volkswagen enthusiast who enjoys cooking and spending time with his wife.
Danen Shiek
Danen Shiek is the Chief Commercial Officer at A.R.M. Solutions, where he leads commercial strategy and growth for one of the industry's most trusted accounts-receivable management firms. With more than 30 years in debt recovery, he's a recognized expert in growth collections strategy, portfolio analysis, and compliance.
Andrea Dahlgren
Andrea Dahlgren is the Senior Vice President of Business Development for A.R.M. Solutions, a
nationally licensed accounts receivable and collections firm serving service-based industries
across the United States. With more than 15 years of experience in collections and revenue
recovery, Andrea specializes in helping businesses improve cash flow while preserving the
customer relationships that drive long-term growth.
Throughout her career, Andrea has worked closely with organizations in the pest control, lawn
care, landscaping, and field service industries, helping companies develop customer-friendly
collection strategies that maximize recovery rates without sacrificing retention. She is
passionate about leveraging technology, data analytics, and customer engagement practices to
create sustainable financial outcomes for businesses of all sizes.
As a recognized industry advocate and speaker, Andrea frequently shares insights on accounts
receivable management, customer retention, revenue protection, industry partnerships, and the
evolving role of technology and AI within the collections industry. Her practical, relationship-
focused approach has made her a trusted resource for business owners, executives, and
finance leaders seeking to improve financial performance while protecting their brand
reputation.
At A.R.M. Solutions, Andrea works closely with strategic partners, software providers, and
industry associations to develop innovative solutions that help organizations streamline
receivables management and strengthen customer relationships. Her philosophy is simple:
collections should not be viewed as a last resort, but as a vital extension of the customer
experience and overall business strategy.
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