Munie Greencare Professionals is an Illinois-based company that specializes in grounds maintenance and lawn care services. Over the past 40 years, Munie has expanded operations to provide landscape maintenance for large multifaceted sites, athletic complexes, military housing communities, and more. The company currently has clients in ten states.
A plan for implementation
Prior to implementing the Aspire platform, company owner Joe Munie was looking for a solution that could help him address multiple opportunities at the company, including:
An effective CRM software to manage leads
A more precise and reliable estimation process
A way to better integrate production teams into the business
Brandi Smith, customer care manager at Munie, was an integral part of the Aspire implementation process. Her role was created after Munie Greencare first partnered with Aspire Software, so she could provide internal support and help the team maximize the benefits of the platform.
Smith quickly became a “super user.” She learned the system’s functions inside and out, allowing her to field questions and help employees across different departments troubleshoot quickly.
Results
With the Aspire platform fully integrated into Munie Greencare, the company is especially pleased to see increased employee involvement when it comes to creating and managing work plans. Aspire has also helped Munie simplify the estimation process and provide a more consistent method for compiling quotes.
Smith finds the platform's interface to be self-explanatory, straightforward, and friendly for production-minded employees.